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Connection, hours, opt-out, throttle, privacy.
Connect a WhatsApp number via Meta Coexistence — your existing Business App keeps working on the same number.
When a lead has no rep assigned yet, wa.me one-tap buttons use this number.
Auto-greetings only fire during these hours. Outside the window, the lead waits in the queue.
Replies containing any of these words mark the lead as do-not-WA. Customer's request is respected workspace-wide.
Max templates this workspace can send per 24 hours. Safety brake against runaway cost from a webhook loop or misconfiguration.
Belt-and-suspenders privacy. Messages from these numbers are always discarded at the webhook, even if the number is later added as a CRM lead.